Award in Principles of Customer Service (RQF)

Retail and Commercial Enterprise

Retail and Commercial Enterprise
Retail and Commercial Enterprise
We are only accepting one application per candidate.

What will you be working towards?

Alternative Title Level 1 Customer Service
Code 60000442
Qualification Type Other Regulated/Accredited Qualification
Qualification Level Level 1


This online, Level 1 Customer Service course aims to boost your overall employability within the customer service sector, by equipping you with key skills, attitudes and knowledge that many employers look out for.


Within this course, you will cover the principles of customer service and how to deliver efficient and reliable customer service. You will learn about customer needs and expectations and equality and diversity in the workplace.. You will also cover skills such as receiving and transferring calls.

How will it be delivered?

You will be assessed through an online workbook that will be submitted upon completion. 

Entry requirements

Our courses are government funded and are free if you meet the eligibility criteria. Please visit for more information and to see if you're eligible.  You will have an initial assessment to make sure that this level is right for you.