This online, Level 1 Customer Service course aims to boost your overall employability within the customer service sector, by equipping you with key skills, attitudes and knowledge that many employers look out for.
Within this course, you will cover the principles of customer service and how to deliver efficient and reliable customer service. You will learn about customer needs and expectations and equality and diversity in the workplace.. You will also cover skills such as receiving and transferring calls.
Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/eligibility-checker for more information and to see if you're eligible. You will have an initial assessment to make sure that this level is right for you.