Certificate in Principles of Customer Service (VRQ)

Retail and Commercial Enterprise

Retail and Commercial Enterprise
Retail and Commercial Enterprise
We are only accepting one application per candidate.

What will you be working towards?

Alternative Title Level 2 Customer Service
Code 60170700
Qualification Type Other Regulated/Accredited Qualification
Qualification Level Level 2


 This online, Level 2 Customer Service course will increase your overall employability within the customer service sector, by providing you with vital skills applicable to all customer-facing roles.


 You'll learn the principles of customer service and delivery within a customer-facing environment. You will understand customers and employer organisations and how to develop working relationships with colleagues. The course also covers how to communicate with customers, develop customer relationships, resolve problems and deliver customer service to challenging customers.

How will it be delivered?

Through online assignments and a portfolio of evidence.

Entry requirements

 Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/eligibility-checker for more information and to see if you're eligible. You will have an initial assessment to make sure that this level is right for you.