This online, Level 2 Customer Service course will increase your overall employability within the customer service sector, by providing you with vital skills applicable to all customer-facing roles.
You'll learn the principles of customer service and delivery within a customer-facing environment. You will understand customers and employer organisations and how to develop working relationships with colleagues. The course also covers how to communicate with customers, develop customer relationships, resolve problems and deliver customer service to challenging customers.
Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/eligibility-checker for more information and to see if you're eligible. You will have an initial assessment to make sure that this level is right for you.