Apprenticeship Customer Service (Level 3)

Apprenticeships are work-based courses which involve learning and gaining qualifications while working for an employer. An apprentice works at the employer's premises, gaining practical experience and skills while working towards a qualification which is relevant to their job. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.